But not everybody is happy, residents of Tulsinagar, Shastri Nagar, Ghantaghar, Kamla Nagar, Malkaganj, Delhi University, Vijay Nagar, Sindhora Kalan, Sri Nagar claim that for them depositing their water bill at DJB's Rajpur Road office had become a matter of convenience and habit for them. "Since 1965 we had been depositing our water bills at the Rajpur Road office but all that will change. We will now have to go Mukherjee Nagar for issues such as corrections in the bill or non-delivery of bills. After the relocation of the office it will become difficult for us. For the sake of our convenience we want the DJB to operate a camp office at the Water Emergency Office in Gulabi Bagh as well," says Rajiv Verma, a resident of Jawahar Nagar Residents also complain that it takes a long time for the DJB to address their complaints. Now with the relocation of the DJB revenue office, they hope solutions to their problems will be expedited.

Caught between the crossfire DJB officials try to downplay the matter "It is not possible to make everyone happy, on our part we try to provide maximum convenience to the consumers. But opening an office in each colony is not possible," said a DJB official.