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New International Terminal Is Ready For UseBy Dr arvind, Section Development
Airport operator promises better facilities though some recurring problems remain to be tackled
Renovation of the international terminal of Delhi Airport, which witnessed huge congestion and chaos in the process, is finally over. The airport operator promises reduced congestion and better facilities for passengers from now on but some nagging problems do remam. The modernisation work had constricted space at the terminal 2 of Indira Gandhi International Airport and the resultant serpentine queues had meant that many passengers were missing their flights. Private airport operator Delhi International Airport (P) Limited (DIAL) assured that it would be a thing of past now. "The entry points to the departure terminal have been doubled from four to eight to tackle congestion," a DIAL spokesman said.  Immigration counters, the second and biggest bottleneck at the airport, is also witnessing some improvement. The number of counters has gone up to 52 but there was a dearth of immigration officials. Sources at the airport said that a new batch of officials have recently joined, which should take care of the problem. Number of check-in counters has increased from 78 to 100. Click on "Full Story" for more...
Also, DIAL recently introduced in-line baggage handling system that promises to eliminate the process of getting one's luggage Xrayed before check-in. "The security hold area too has been expanded and additional seating pro- vided," the spokesman said. The number of aerobridges still remains low but DIAL has renovated them.
The problem of a crowded departure ramp, however, remains and would still take a lot of time to be de-congested. DIAL has widened the ramp and deployed traffic marshals, free luggage porters and customer care executives but segregation of buses, the major cause of traffic chaos, from the other vehicles can only take place when adequate lifts are installed at ground level to shift buses there. The approach road to IGIA, which remains choc-a-bloc with traffic at peak hours, is receiving a facelift, DIAL said. "Roads and pathways, lighting, landscaping and signage works are being improved," he said. Ineffective air-conditioning remains a recurrent problem at the international airport, according to sources. "Air-conditioning is being measured at 10 different locations regularly and there is no problem anymore," the spokesman said. At the arrival area, 10 new immigration counters have been opened and baggage reclaim belts have been modernised, he claimed. "We have also introduced more comfortable and ergonomic seating systems," he said. Source: HT, July-02
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