Under the new service, a consumer can register his complaint by dialling 1901-180-1916.

The complaint will be registered at the call centre and automatically forwarded to the respective zonal control rooms for necessary action.

After a complaint is attended, the zonal control room will send back the action taken status to the call centre.

A consumer can register complaint relating to non-availability of water, water contamination, requirement of water tanker, leakage, blockage of sewer line and missing manhole covers.