Railways Launches New Website For Claims Of Lost/Damaged Goods
By Sanjay Sharma, Section Computer Gupshup
Posted on Thu Mar 03, 2005 at 09:42:17 AM EST
The Indian Railways have announced opening of the new Website (www.claims.indianrail.gov.in), wherein one can file claims for losses, destruction, damage, deterioration or non delivery of goods, parcels from one's own desk.
- However, the complainant is requested to send the concerned documents like railway receipt/PWB or luggage ticket in original, original copy of shortage/damage, partial delivery or open delivery certificate, if given by the railway, etc. to the chief claims officer of the destination railway within 15 days so that their registration through Internet does not become invalid.
This facility will be in addition to the already existing facility of approaching the claims office for filing of claims.
All one needs is to access the new Website and click on the link, "register your claim" which would provide one the access to the claim registration form. The new Website would provide online information about the status of claims and the relevant forms and policy instructions on settlement of claims can be downloaded from the Website. It is expected to reduce the duplication of claims and also contains contact numbers and address of the Claims Offices at all Zones and Divisions.
